Course Description:
This course demonstrates how to recognize the signs of escalating behavior, how to respond suitably during scenes of turmoil, and how to shield yourself as well as others in a dangerous situation. The objective of the course is to promote client care, welfare, well being, and security, with the goal to educate individuals on how to balance and get out of a crisis safely.
Any worker who deals with the public can benefit from this course.
Learning Outcomes:
The students will gain knowledge about:
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- What is Non-Violent Crisis Intervention
- Recognizing Crisis Behaviors
- Distinguishing the Escalated Client
- How and When to Physically Intervene
- Non-Verbal De-escalation Techniques
- Verbal De-escalation Techniques
- How to overcome Anxiety
- Key Steps for Debriefing after a Crisis
- The most effective method to Properly Document an Incident
- Encourages the standards of individual safety and action steps to take when you feel at risk.
